Crossley St Hotel
Chroma Group successfully delivered the full refurbishment of Crossley St Hotel, a seven-storey, 113-room boutique hotel in Melbourne, for valued repeat client Lancemore Group. Delivered under a negotiated arrangement, Chroma Group managed all aspects of procurement, programme coordination, and construction, including the overseas sourcing of bespoke casegoods, custom lighting, furniture, and premium FF&E. The comprehensive refurbishment encompassed guestrooms, bathrooms, reception, restaurant, bar, rooftop terrace, and external façade upgrades, transforming the existing hotel into a distinctive boutique destination inspired by Carr Design's "on stage/off stage" concept, reflecting its premium theatre district location. Delivered within a live operating hotel, the project required carefully planned staging, close coordination with hotel management, consultants, designers, and suppliers, and rigorous quality and safety management to maintain guest access and continuity of service throughout construction. Through collaborative project delivery and meticulous execution, Chroma Group successfully delivered a unique luxury hospitality environment that fulfilled the client's programme, operational, and quality objectives while bringing the design vision to life.
Completed: March 2020
Designer: Carr
Client: Lancemore Group
Delivery Capability & Execution
Engagement Model
Chroma Group was engaged under a negotiated delivery arrangement, enabling coordination of scope, procurement, and delivery planning prior to and during construction.
Operating Environment
Works were delivered within an operational hotel, requiring coordination with hotel management to manage access, public interfaces, and continuity of service.
Delivery Constraints
The project involved programme coordination, access limitations, and quality requirements associated with delivering works in a live, public-facing hotel environment.
Execution Approach
Delivery was managed through planned staging and sequencing of works, with coordination between Chroma Group, consultants, suppliers, and hotel operations to align construction activities with operational requirements.
Quality & Safety Controls
Quality and safety were managed through established construction controls appropriate to a public-facing hotel environment, ensuring compliance with regulatory and operational expectations.
Collaboration & Outcome
Chroma Group worked closely with the client and project stakeholders to deliver the refurbishment works in line with programme and quality requirements, while maintaining hotel operations and guest experience throughout the project.